Self-Service Help Resources

Let’s face it, at some point in our career, we’ve all been assigned a new tool and then struggled to learn how to best utilize it, often because of a lack of training and resources. That’s not the case with elluminate, because at eClinical Solutions, we understand that struggle – we’ve been there too – so we designed our tool with that in mind. Plus, our elluminate users have access to a suite of best-in-class self-service resources that empower them to learn what they need, when they need it.

Learning Portal

First, there’s the Learning Portal, where, once added, users can access a catalog of comprehensive interactive training courses that walk them through, step-by-step, the different aspects of using the platform.

Users can self-enroll and re-take courses as many times as they’d like, as well as download certificates of completion to ensure the entire team is aligned.

Help Center

Second, there’s the Help Center, where users can browse documentation, tutorials, and release information tailored to each elluminate version. Users can search for and view help articles, watch videos, and download quick reference cards – all skillfully curated by our subject matter experts to ensure users have everything they need to get started in their role or as a quick review of the latest platform updates.

User Community

Third, there’s the elluminate Community, which serves as a centralized hub for all things elluminate, including the latest news, industry trends, events, resources, and more!

Users can join the ever-growing Community to collaborate on new ways to leverage the platform and share tips for getting the most out of a particular feature. Moderated by our internal elluminate experts, there’s always someone there ready to help! So, what are you waiting for? Click the help icon in the top right corner of elluminate today and take advantage of all the resources we have to offer.

Contact your project manager for more details.