PRIVACY STATEMENT

1. Privacy StatementTRUSTe

Effective Date: June 16, 2017

eClinical Solutions LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

2. Scope

This Privacy Policy applies to www.eclinicalsol.com and other websites owned and operated by eClinical Solutions LLC and its subsidiary company eClinical Solutions India Private Limited (together, “eClinical Solutions”, “We”, “Us”, or “Our”). This Privacy Policy describes how eClinical Solutions, collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged eClinical Solutions.

3. Requirements

EU-US & Swiss-US Privacy Shield

eClinical Solutions participates in and has certified its compliance with the EU-US and the Swiss-US Privacy Shield Framework.  eClinical Solutions is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.

eClinical Solutions is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third-party acting as an agent on its behalf.  eClinical Solutions complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, eClinical Solutions is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, eClinical Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S. based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information About All eClinicalsol.com Visitors

In general, eClinical Solutions gathers information about users of this site collectively, such as what areas users visit most frequently, the services users access the most, and the links to eClinical Solutions’ partners that users most often visit. eClinical Solutions only uses such data in the aggregate. This information helps us determine what is most useful and beneficial for our users, and how we can continually improve the services and features provided to the users of our site. We may share this collected information with our partners, but only in the aggregate, so that they too may understand how eclinicalsol.com users, collectively, use this site in order that they may create a better overall experience for you as well.

Personal Information

In some instances, such as when you register to use this site, or when you sign up to use certain services, eClinical Solutions may ask for more specific information such as your name, address, e-mail address, telephone number, skill sets and demographic information. Such information may be stored and may be collected and processed in one or more databases maintained directly or indirectly by eClinical Solutions. In addition to identification, registration and authentication, eClinical Solutions may, with your consent as indicated by your checking ‘Yes’ on the profile form, use such information to contact you regarding potential employment opportunities, changes to and new offerings on our site or to make you aware of additional products, services, specific events and promotions from eClinical Solutions or its partners which may be of interest to you. You may opt-out of receiving any further Internet-based communication from eClinical Solutions or its partners by following the Choice/Opt-Out procedure set forth below. From time to time, eClinical Solutions may also ask you for other information via surveys, such as information regarding your areas of interest, your likes and dislikes regarding the site, your career goals, services that you would like offered on this site, and other such information that will help us improve the service and features made available to you on this site.

Information Disclosure

eClinical Solutions will not knowingly disclose to any third-party information about your individual visits to this site or your name, address, e-mail address or your telephone number without your prior consent, except when we believe that the law requires such disclosure to a third-party. eClinical Solutions may record and share aggregated information with our partners.

We may share your information with third parties who provide services on our behalf to help with our business activities.  These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:
• Providing customer service
• Sending marketing communications
• Fulfilling subscription services
• Conducting research and analysis
• Providing cloud computing infrastructure

In certain situations, eClinical Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Security

The security of your personal information is important to us.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at dataprivacy@eclinicalsol.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Access and Choice

Upon request eClinical Solutions will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at dataprivacy@eclinicalsol.com. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

eClinical Solutions and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

We may partner with a third-party who may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

Resumes

You have the option of submitting your resume to eClinical Solutions. When you send your resume to eClinical Solutions, your resume is entered into the eClinical Solutions resume database and will be assigned to an eClinical Solutions recruiter who may contact you as relevant employment opportunities arise. A recruiter will always speak to you about an opportunity before submitting your resume and will not submit a resume to a client without your prior consent. eClinical Solutions uses its best efforts to grant access to your resume only to such third-party clients for whom you have given your consent. eClinical Solutions’ clients, to whom your resume has been sent with your consent, may have retained a copy of your resume in their own files or databases. We are not responsible for the retention, use, or privacy of resumes in such instances.

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you.  This helps us to update, expand and analyze our records. If others give us your information, we will only use that information for the specific reason for which it was provided to us.

Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include: Name, address, email address, phone number, applicable work, and education history.

Links To Third Party Sites

The website contains links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by eClinical Solutions of the contents on such third-party websites. eClinical Solutions is not responsible for the content of linked third-party sites and does not make any representations regarding the privacy practices and policies, content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Contacting the Web Site

If you have any questions about the practices of this site or your dealings with this site, please contact:

Primary:                                                              Backup:
Evan Grunbaum                                                Robert Arnesen
Director, Quality Assurance                            President
eClinical Solutions LLC                                     eClinical Solutions LLC
egrunbaum@eclinicalsol.com                        barnesen@eclinicalsol.com
866.961.3542                                                     866.961.3542

Information About our Service Platform/Application

eClinical Solutions collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

eClinical Solutions acknowledges that you have the right to access your personal information.  eClinical Solutions has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the eClinical Solutions’ Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.   In certain circumstances, we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. eClinical Solutions will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Policy Changes

eClinical Solutions’ policy regarding privacy may change from time to time. Such changes will be posted here, so please check back periodically. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.

If, at any time, you have questions or concerns about eClinical Solutions’ privacy commitment, please feel free to send us an email at dataprivacy@eclinicalsol.com or call 866.961.3542 to speak to one of our representatives.